Shipping policy

SHIPPING POLICY

Last Updated: 03/02/2026

 

SECTION 1 – OVERVIEW

This Shipping Policy applies to all orders placed with EnduranceSpray, operated by Winslow Enterprises LLC.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

 

SECTION 2 – ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Processing time refers to the time required to prepare and dispatch your order. Processing time is separate from shipping transit time.

During periods of high demand, processing times may be slightly extended.

 

SECTION 3 – SHIPPING TIMEFRAMES

Estimated delivery time after dispatch:

United States: 7–15 business days

International: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary depending on:

Carrier delays

Customs clearance

Weather conditions

Holiday volume

Incorrect or incomplete address information

We do not guarantee delivery by a specific date unless otherwise stated.

 

SECTION 4 – SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take several days to appear in the carrier’s system after dispatch.

Customers are responsible for monitoring tracking updates.

 

SECTION 5 – ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, losses, or additional shipping costs resulting from:

Incorrect address entries

Missing apartment/unit numbers

Undeliverable addresses

If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.

 

SECTION 6 – CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

For international orders, customs duties, taxes, or import fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

 

SECTION 7 – DELAYED SHIPMENTS

If your tracking shows no movement for an extended period, please contact us.

We will:

Review tracking status

Contact the carrier if necessary

Provide guidance on next steps

Carrier delays are outside of our direct control.

 

SECTION 8 – LOST PACKAGES

A package may be considered lost if:

Tracking has not updated for 15+ business days after shipment, and

The carrier confirms it cannot be located.

If a package is confirmed lost by the carrier, we may offer:

A replacement shipment, or

A refund, at our discretion

 

SECTION 9 – DELIVERED BUT NOT RECEIVED

If tracking shows “Delivered” but you did not receive the package:

Check with neighbors or building management

Contact your local carrier office

Verify the shipping address on your order

We may assist in filing a carrier claim; however, we are not responsible for packages confirmed delivered by the shipping carrier.

 

SECTION 10 – REFUSED OR UNCLAIMED PACKAGES

If a package is refused, unclaimed, or returned to sender:

Shipping fees are non-refundable

Additional shipping charges may apply to reship

 

SECTION 11 – SHIPPING METHOD & FULFILLMENT

Orders may be fulfilled through various domestic or international fulfillment partners.

Shipping origin may vary depending on product availability and warehouse location.

 

SECTION 12 – POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.